Case study
Implementation & Consultancy
CX Strategy and Implementation
All the support you need to help you reinvigorate how you deliver customer service – designing innovative customer experience strategies that will transform how you drive engagement.
End-to-end solutions to drive improved customer outcomes
Our consultancy and implementation support services allow us to create efficiencies and cohesion across all program touch points, creating a better experience for our clients and their customers.
- Customer Experience Strategy
- Loyalty Program Planning
- Engagement Program Consultancy
- Breakthrough Touch Points
CX implementation consultancy
HTK and the ITA Group offer a wide range of customer loyalty consultancy and implementation services, from simple facilitated workshops to complex multi-partner loyalty schemes. Our team of experts can help you to develop a vision and strategy, supply the technology, and operate a fully managed service where needed.
We’re not just consultants; we deliver end-to-end operations of loyalty schemes to help you achieve your business goals by creating better human experiences.
Technology to level up CX & Loyalty
Horizon empowers your business with a complete suite of powerful customer experience, loyalty management and digital marketing tools – designed to help you unlock the power of machine learning and real-time customer insights.
A true 360º view of your customer data.
Actionable insights at your fingertips.
Measure the engagement metrics that matter.
Deliver the right promotion at the right time.
Rewarding loyalty beyond the transaction.
Exceed expectations across every channel.
Discover how businesses across the globe are leveraging Horizon technology to create better human experiences
Connect with HTK's engagement experts
Ready to talk? Let’s explore how HTK Horizon can help improve your customer experiences, inspire measurable loyalty and drive lifetime customer value.